ISO 10002:2018 Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations

ISO 10002 certification provides guidance on the process of complaints handling, including planning, design and the overall complaints handling process within the organisation.
The complaints-handling process described is suitable for use as one of the processes of an overall quality management system.
The ISO 100001 is relevant for every organisation intending to exceed customer expectations. It is a basic pre-requisite for companies of all types and sizes whether in the private, public or non-for-profit spheres without relevance to size or type of business (i.e. hospitals, health care, business, manufacturing or service companies).Benefits of ISO 10002 certification:

  • maintains customer loyalty
  • provides a consistent process of customer management and customer complaints
  • provides a basis for continual improvement

Certified organisations can promote themselves as certificate holders in their promotional materials and can include the TUW certification logo free of charge.